Last updated: March 2, 2026
These Terms of Use (“Terms”) govern your access to and use of the website operated by Sullivan Process Controls LLC, a Delaware limited liability company having a business address at 9440 Bamboo Road, Houston, Texas 77041 USA (“SPC,” “we,” “us,” or “our”), including https://sullivanprocess.com/ and https://sullivanprocess.com/ (individually and collectively, the “Site”).
By accessing or using the Site, you agree to these Terms, our Privacy Policy, and our Cookie Policy. If you do not agree with any provision of any of the aforementioned documents, do not use the Site.
1. Changes to these Terms
We may update these Terms from time to time. Each time you access or use the Site, you are agreeing to the provisions of these Terms as they exist at the time of such access or use. We reserve all rights to modify these Terms at any time and without notice, provided that the applicable version of these Terms at any given time will be posted on the Site. If you do not agree to the provisions of these Terms, you must discontinue use of the Site.
2. Privacy and Cookie Policies
Your use of the Site is also subject to our Privacy Policy and Cookie Policy, which describe how we collect, use, and share information and how cookies are managed. Those policies are incorporated by reference into these Terms.
3. Informational Purpose Only
The Site is provided for general informational purposes. Content on the Site may include product descriptions, general technical information, and application examples. That content is not engineering advice and cannot be relied upon as a substitute for professional evaluation of your specific conditions and requirements.
4. No Offer, No Binding Commitments
Nothing on the Site constitutes a binding offer to sell products or services, and nothing creates a contractual relationship unless and until SPC and you execute a written agreement (or SPC issues and you accept a formal quote or order acknowledgment, as applicable).
Any prices, availability, lead times, or specifications shown on the Site (if any) are subject to change and may be incomplete or outdated.
5. Quotes, Inquiries, and Submissions
The Site may allow you to submit inquiries or request quotes.
6. Intellectual Property
The Site and its content (including text, images, drawings, graphics, logos, trademarks, videos, documents, and overall design) are owned by SPC or licensed to SPC and are protected by intellectual property laws.
You may view, download, and print content from the Site for your personal or internal business purposes only, provided you do not remove any proprietary notices. You may not copy, modify, distribute, publish, create derivative works of, publicly display, or commercially exploit any content without SPC’s prior written permission.
SPC, the SPC logo, Sullivan Process Controls, and S&S are registered trademarks of SPC. Other trademarks on the Site are the subject of common law rights owned by SPC, or the rights of a third party (as applicable). You cannot use any trademark on the Site without SPC’s prior written permission, and if applicable, the third party owner’s prior written permission.
Requests and Notifications. You agree to cooperate with all reasonable requests from SPC and to notify SPC promptly upon learning of any actual or suspected unauthorized use or abuse of the Site or content, or if you breach these Terms.
Reservation of Rights. All rights not expressly granted to you are reserved by SPC, and its licensors and other third parties, as applicable. No right or license may be construed, under any legal theory, by implication, estoppel, industry custom, or otherwise. Any unauthorized use of the Site or content for any purpose is prohibited.
7. Acceptable Use
You agree not to:
We may suspend or block access if we believe your use violates these Terms or poses risk to the Site, SPC, or others.
You agree to comply with all national, federal, state, and local laws, statutes, ordinances, regulations, directives, and agreements that apply to your use of the Site and content. You further agree that you will not (i) use the Site or content for any political or commercial purpose; (ii) engage in any activity in connection with the Site or content that is unlawful, harmful, offensive, obscene, violent, threatening, harassing, abusive, or otherwise objectionable to SPC; (iii) harvest any information from the Site or content; (iv) utilize any content to infringe any intellectual property or other right of any third party; (v) reverse engineer or modify the Site or content; (vi) interfere with the proper operation of the Site or its security features; (vii) use the Site or content in a manner that suggests an unauthorized association with SPC or any other party, or that is beyond the scope of the limited permission expressly granted to you via these Terms; (viii) otherwise violate these Terms; or (ix) attempt to do, or encourage another to do, any of the foregoing.
8. Third-Party Links and Services
The Site may include links to third-party websites or services. SPC does not control and is not responsible for third-party content, policies, or practices. You acknowledge and agree that accessing third-party sites is at your own risk.
9. Disclaimers
THE SITE AND ALL CONTENT ARE PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, SPC DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE. NOTHING ON THE SITE IS INTENDED TO BE, OR SHOULD BE CONSTRUED, AS AN EXPRESS WARRANTY OR AN ENFORCEABLE PROMISE.
SPC DOES NOT WARRANT THAT THE SITE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, OR THAT DEFECTS WILL BE CORRECTED. ACCESS TO THE SITE MAY BE INTERRUPTED OR SUSPENDED FROM TIME TO TIME, OR PERMANENTLY, AT SPC’S SOLE DISCRETION.
10. Limitation of Liability
YOU AGREE THAT, TO THE MAXIMUM EXTENT PERMITTED BY LAW, SPC WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, BUSINESS OPPORTUNITIES, OR GOODWILL, ARISING OUT OF OR RELATED TO YOUR USE OF (OR INABILITY TO USE) THE SITE OR CONTENT, EVEN IF SPC HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES OR ANY OTHER REMEDY FAILS OF ITS ESSENTIAL PURPOSE.
YOU AGREE THAT, TO THE MAXIMUM EXTENT PERMITTED BY LAW, SPC’S TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATED TO THE SITE OR THESE TERMS WILL NOT EXCEED USD $100.
YOU AGREE THAT, IF AT ANY TIME YOU FEEL OR HAVE ANY BASIS TO SUSPECT THAT YOUR USE OF THE SITE IS CAUSING, OR MAY CAUSE, ANY ACTUAL OR ALLEGED HARM TO YOURSELF OR ANOTHER, YOU WILL AVOID OR CEASE (AS THE CASE MAY BE) USE OF THE SITE AND IMMEDIATELY CONTACT SPC, AND THAT, IF YOU FAIL TO DO SO, YOUR FAILURE CONSTITUTES A COMPLETE WAIVER OF ANY RIGHT TO COMPLAIN AGAINST SPC, AND A COMPLETE RELEASE OF SPC FROM AND AGAINST ANY AND ALL CLAIMS AND DAMAGES (OF ANY NATURE, INCLUDING ATTORNEY’S FEES AND ALL COSTS OF LITIGATION), ARISING OUT OF OR RELATING TO YOUR USE OF THE SITE.
Some jurisdictions do not allow certain limitations. In those jurisdictions, these limitations apply to the fullest extent permitted.
11. Indemnification
You agree to defend, indemnify, and hold harmless SPC and its affiliates, officers, directors, employees, attorneys, contractors and agents from and against any and all claims, liabilities, damages, losses, and expenses (including reasonable attorneys’ fees and all costs of litigation, and regardless of whether a lawsuit is ever filed) arising out of or related to:
12. Governing Law and Venue; Dispute Resolution
IMPORTANT: THIS SECTION LIMITS CERTAIN LEGAL RIGHTS, INCLUDING THE RIGHT TO MAINTAIN A COURT ACTION, THE RIGHT TO A JURY TRIAL, THE RIGHT TO PARTICIPATE IN ANY FORM OF CLASS OR REPRESENTATIVE ACTION, AND THE RIGHT TO CERTAIN REMEDIES AND FORMS OF RELIEF. PLEASE REVIEW CAREFULLY.
You agree that, as a condition precedent to any mediation, arbitration or court proceeding arising out of, relating to or concerning the Site or these Terms, you must first contact us directly (using the contact information provided in these Terms) and work with us in good faith for at least sixty (60) days in an effort to resolve any dispute.
You further agree that, if any such dispute is not resolved within the sixty-day period mentioned above, as a condition precedent to any arbitration or court proceeding arising out of, relating to or concerning the Site or these Terms, such dispute shall be mediated by the parties. In that case, the parties shall mutually agree upon a mediator, shall schedule and conduct mediation at a mutually convenient time and place, and each party shall bear its own costs, fees and expenses associated with such mediation, except that the parties agree to split equally the costs and expenses of the mediator and the conduct of the mediation itself. In the event the parties cannot mutually agree upon a mediator, then each party shall nominate one mediator, and the nominated mediators shall mutually select the final mediator, which selection shall be final. In the event the parties cannot mutually agree upon a time and place for mediation, the mediation shall take place in Houston, Texas during normal business hours.
You further agree that, if any such dispute is not resolved by mediation, then, at the sole option of SPC, such dispute shall be resolved by arbitration administered by the American Arbitration Association under its commercial arbitration rules (except that discovery shall be permitted in accordance with the Federal Rules of Civil Procedure), and judgment on any award rendered by the arbitrator(s) may be entered in any court having jurisdiction thereof. All arbitration hearings shall be conducted in Houston, Texas, unless otherwise required or mutually agreed. Each party will bear its own costs, fees, and expenses associated with any arbitration, except that the parties agree to split equally the costs and expenses of the arbitrator or panel and the conduct of the arbitration itself.
CLASS AND COLLECTIVE ACTION WAIVER: You agree to the fullest extent allowable and enforceable under applicable law, that the arbitrator or panel must decide any such dispute on an individual basis, that NO SUCH DISPUTE SHALL BE ARBITRATED ON A CLASS OR REPRESENTATIVE BASIS, that the arbitrator or panel may not consolidate or join the claims of other persons or parties who may be similarly situated absent the express written consent of SPC, and that the arbitrator or panel may only award relief (including injunctive relief, if available) on an individual basis. Notwithstanding any other provision of these Terms, any challenge to the validity of this Class and Collective Action Waiver must be determined by a court of competent jurisdiction and not by an arbitrator. If, for any reason, this Class and Collective Action Waiver is held to be unenforceable, then the entirety of the arbitration provisions shall not apply.
If SPC does not elect to submit a dispute to arbitration, or if for any reason such an election is prohibited, the parties agree that any civil action to decide such dispute shall be brought in state or federal court in Harris County, Texas, and you consent to the exclusive personal jurisdiction and venue of such courts for such matters.
Notwithstanding any provision to the contrary, you agree to bring any claim or other dispute arising out of, relating to or concerning the Site or these Terms within one (1) year after the occurrence of the event giving rise to such dispute.
You further agree that these Terms are governed by the laws of the State of Texas, without regard to any applicable conflicts of laws principles, except that the provisions concerning arbitration shall be governed by the Federal Arbitration Act.
13. Termination
We may terminate or suspend your access to the Site at any time, with or without notice, if we believe you violated these Terms or if we discontinue the Site.
These Terms apply to all of use of, and access to, the Site by you. All provisions of these Terms that by their nature should survive any expiration or termination of these Terms, shall so survive, including without limitation Sections: 1-14.
14. Other
Severability; Interpretation; Assignment. If any term, clause or provision of these Terms is held invalid or unenforceable by a court of competent jurisdiction, such invalidity or unenforceability shall not affect the validity or operation of any other term, clause or provision, and such invalid or unenforceable term, clause or provision shall be reformed or replaced by a valid provision so to achieve as nearly as possible the same effect as the original provision or, if that is not possible, shall be deemed severed. The summaries of provisions and headings are provided for convenience only and shall not affect the interpretation of these Terms. SPC may assign its rights and obligations under these Terms, in whole or in part, to any party at any time without any notice. These Terms may not be assigned by you, and you may not delegate your duties under them, without the prior written consent of SPC.
Complete Agreement; No Waiver. These Terms (including our policies referenced in the Terms) reflect our complete agreement regarding the Site and supersede any prior agreements, representations, warranties, assurances, or discussions related to the Site. Except as expressly set forth in these Terms (if at all), (i) no failure or delay by SPC in exercising any of the rights, powers, or remedies hereunder will operate as a waiver of that or any other right, power, or remedy, and (ii) no waiver or modification of any provision of these Terms will be effective unless in writing and signed by SPC.
Investigations; Cooperation with Law Enforcement. SPC reserves all rights to investigate and prosecute any suspected or actual violations of these Terms. SPC may disclose any information about you or your use of the Site as necessary or appropriate to satisfy any law, regulation, legal process, or government request.
15. Contact
Questions about these Terms or the Site can be directed to:
Sullivan Process Controls LLC
9440 Bamboo Road
Houston, Texas 77041 USA
Email: [email protected]